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Your policy reference number is XXXXXXXXXX
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Hello XXXXX,
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Thank you for choosing us for your Home insurance, your policy starts on 2nd August 2025.
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Just to remind you, if you haven’t registered for the Self Service Centre it’s quick and easy. You’ll be able to access your policy documents and view your quotes 24/7, with more features coming soon.
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Please check everything looks right
Make sure you look over your policy documents by using your online account, as well as the separate contracts which you are agreeing to. Included in your online Welcome Pack you’ll find the following:
- Policy summary – all your key policy information
- Policy booklet – what’s covered and what isn’t
- IPID – Insurance Product Information Document
- Home Insurance Policy Terms and Conditions – agreement between you and the insurer
- Post Office Arrangement & Administration Terms & Conditions – our services and fees
- DAS Law Legal Helplines Service – advice and counselling available for a range of topics
The Policy summary outlines your cover and is based on the information that you have provided. It’s important that this is accurate and the cover meets your needs.
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For any policy queries or changes please contact our Customer Services on 0333 443 9850.*
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If you need to make a claim we promise to deal with it as quickly as possible, leaving you one less thing to worry about. Call our Claims Team on 0345 165 0915* at any time of the day or night.
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Yours sincerely,
Paul Paddock
Chief Executive Officer of Post Office Insurance
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Our address
Post Office Home Insurance, 67 Hope Street,
Glasgow, G2 6AE
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